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Before you leave

What should I take in account about before going to a park?
Notify us of your travel group and estimated arrival time, and make any outstanding payments. You can do all of this in the Landal app, where you can also find information about the park such as the address, the park map and details of your booking. In addition, you can easily contact the reception desk and see what there is to do in the area. We recommend that you download the app before you leave.  That way you will have all the important information at hand!
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Are bed linens and towels provided?
For bed linen, you pay an extra amount on top of the rent of the accommodation, which you take standard with us. Bed linen cannot be cancelled. The bed linen package consists of a cover for the duvets, pillows and the mattress. The price we charge depends on the group you are travelling with, you will find this in your account. In our luxury and extra luxury accommodation, the beds have already been made. Did you not book a luxury accommodation but would like your beds to be made up? You can book this in your account under extras, a great way to start your holiday! Towels are not included in your booking, but you can add these to your account under extras. You will receive 2 towels per package ordered. So if you order 1 package, you will receive 2 towels. If you order 2 packages, we will provide 4 towels.
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When and how will I receive confirmation of my reservation?
We will send you an email with a reservation confirmation within 24 hours. Check your junk mail as well, just to be sure. Did you lose or not receive the reservation confirmation? Please get in touch with the Contact Center. The reservation confirmation will then be resent to you. Keep your confirmation email safe and bring it with you to the park.

Tip: If you show the reservation confirmation on your phone, you won't need to print it.
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Where can I find the addresses and directions to the parks?
The addresses and directions to the park can be found on the applicable park page under ‘practical info’.
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Why do you require the specifics of my travel group?
We are required by law to register the information of all guests staying at the park. Please forward this to your MyLandal account or the app so that you can check in faster and enjoy your stay. You can also choose to add or remove a travel companion. This is applicable to travel companions who stay for the same number of days as you. So not for family/friends staying the night.
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Check in

What do I need to bring with me to the park if I want to check in?
Within 24 hours of making your booking, you will receive an e-mail with a booking confirmation and invoice. Keep these safe! You may have to show the reservation confirmation on your mobile device. Please notify us of your travel group via your MyLandal Account prior to arrival. Check to see if any outstanding amounts have been paid. When you arrive at the park, you may be asked to show identification. As a result, make sure you have these on hand.
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Is it possible to check in or arrive earlier for a fee?
Due to the cleaning of our accommodations, you can check in as standard at 4 p.m. We will then make certain that your accommodation is ready. Of course, you are welcome to arrive at the park from 10:00 a.m at the day of your arrival and use our park facilities. Tip: Some parks allow you to book an early check-in. Contact the park's reception for more information.
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I will not be able to arrive at the reception before closing time. What should I do?
In that case, please contact the park's reception by phone. They can then schedule a time for you to pick up the accommodation key. The park's phone number as well as the reception hours can be found on the relevant park's website under 'practical info’.
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Can I also check in at the park if I am not the main booker?
Yes, if you can show the reservation confirmation, you can also check in as a travel companion.

Only the main booker can check in at our parks in Germany. The main booker must identify himself upon arrival at the park and show the reservation confirmation. After this, the key to the accommodation will be handed over.
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Stay

Can visitors come to visit me during my stay?
It is certainly possible to receive guests in your accommodation during your stay. You must notify the park reception if the guests stay overnight in the accommodation. You will be charged for the cost of the bed linen and council taxes for the guests. It is only possible for guests to stay overnight if this does not exceed the maximum number of people that are permitted in the accommodation.
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I forgot something during my stay in a Landal park. What should I do now?
Don't worry! On the 'Practical' page of the park where you stayed, you will find the telephone number of the reception with the contact details. You can contact us by phone during reception opening hours. The park will then send the forgotten item to you.
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Can I charge my electric car at the park?
Most parks have a charging station where two cars can be charged at the same time. Under "information" on the park page of the relevant park you can find out whether or not there is a charging station at that park.
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Is it possible to extend my stay?
At Landal GreenParks it is possible to extend your booking just before/during your stay. This is only possible if there is still sufficient accommodation available.

To do this, please get in touch with our Contact Centre on telephone number +31-(0)70 300 35 06.
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Can I pay by credit card?
You can pay with standard bank passes at reception and in the restaurant. We also accept VISA and Eurocard. Except the parks:
At Landal Kasteeldomein De Cauberg, Landal De Lommerbergen, Landal Vlieduyn and Landal Amerongse Berg there cannot be paid with America Express.
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Children

Can I reserve (extra) children’s furniture when booking?
Of course you can reserve (extra) children’s furniture. Please state when booking:
  • Child’s bed incl. bed linen (at Landal Resort Maria Alm: € 15)
  • Highchair
  • Playpen € 5,95
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What exactly is meant by cot?
A cot is a small bed for very young children. A cot can be a travel cot or a wooden cot. This depends on the park. Children under three years old (0 to 2 years) can sleep in a cot. Children over three must sleep in a large bed. The cot is 120 cm x 60 cm. When you make your booking, please specify whether you require a cot so we can ensure a set of bed linen for the cot € 7.50 p.p. is waiting for you.

Extra cot

At many of the parks it is possible to book an extra cot and extra bed linen for the cot (* cot bed linen). You can specify this under Extras.

*At Landal Resort Maria Alm € 15
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From which age are children allowed to have ski lessons?
This is permitted beginning at the age of three. In the proximity of all of the parks, youngsters can take ski lessons.
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