For bookings made in the period from 21 September to 9 February 2021, with arrivals:

• from 28 November 2020 to 10 April 2021 at the Landal Ski Life winter parks in Austria, the Czech Republic and Switzerland,
• from 4 December 2020 to 25 March 2021 at the Landal Ski Life winter parks in Germany,

we offer free cancellation and you will get 100% of your money back in the event of:

• negative travel advice
• a closed border
• quarantine obligation on arrival and/or return combined with negative travel advice

The above must be indicated on the official website of the Government of the country of destination and/or country of origin. Cancellation can be requested from a maximum of 4 weeks up to 1 day prior to arrival. This way you can book your winter sports holiday without any worries.

We offer you the flexibility to change your booking to another period or destination up to one day before arrival in the event of:

• a closed border, negative travel advice
• negative travel advice
• quarantine obligation on arrival and/or return combined with negative travel advice

The above must be communicated on the official government website of the destination country.
The total amount of your booking will stay the same or be higher. If your new booking is more expensive, then you pay only the price difference. 

Have you made your choice? Then you can book quickly and easily. You don’t have to pay straight away, but within five days. That applies to all bookings, except for last minutes and bookings with an arrival within 14 days. In those cases, we do ask you to pay immediately.

If you are booking a stay for a period eight weeks from now or even later, then you do not have to pay the whole amount straight away. In this case, you can pay in two instalments. You pay 30% immediately or within five days. You have until eight weeks before your arrival date to pay the remaining 70%.

You can cancel your booking for free within 14 days. If you have booked using Air Miles or if the booking regards a last minute with arrival date within 14 days then unfortunately this is not possible.

You can change your booking for free up to 28 days before arrival. For example, you can change the park, accommodation or the period of stay. The total amount of the booking will be the same or higher. If you have booked using Air Miles, then unfortunately this is not possible.