* Free cancellation, 100% money back

Free cancellation up to 1 day before arrival and 100% money back:
  • For new bookings from October 1st, 2021
  • For all Landal Ski-Life holiday parks in
    • Austria for the travel period November 27, 2021 to April 22, 2022
    • Germany for the travel period December 6, 2021 to March 26, 2022

Cancellation possible in the case of:
  • Park closure
  • Border closure
  • Quarantine obligation on arrival and / or return

  • Border closure and quarantine obligation must be communicated on the official website of the government of the country of travel or country of origin and must be valid for the time of arrival. Isolation obligation in the event of corona disease does not apply as a quarantine obligation.

    Extra rebooking flexibility up to one day before arrival

    We offer you the flexibility to change your booking to another period or destination up to one day before arrival in the event of:
    • a closed border, negative travel advice
    • negative travel advice
    • quarantine obligation on arrival and/or return combined with negative travel advice
    The above must be communicated on the official government website of the destination country.
    The total amount of your booking will stay the same or be higher. If your new booking is more expensive, then you pay only the price difference. 
     

    Pay later

    Have you made your choice? Then you can book quickly and easily. You don’t have to pay straight away, but within five days. That applies to all bookings, except for last minutes and bookings with an arrival within 30 days. In those cases, we do ask you to pay immediately.

    Pay in instalments

    If you are booking a stay for a period eight weeks from now or even later, then you do not have to pay the whole amount straight away. In this case, you can pay in two instalments. You pay 30% immediately or within five days. You have until eight weeks before your arrival date to pay the remaining 70%.

    Free cancellations within 14 days

    You can cancel your booking for free within 14 days. If you have booked using Air Miles or if the booking regards a last minute with arrival date within 14 days then unfortunately this is not possible.

    Free changes to your booking

    You can change your booking for free up to 28 days before arrival. For example, you can change the park, accommodation or the period of stay. The total amount of the booking will be the same or higher. If you have booked using Air Miles, then unfortunately this is not possible.

    If you would like to change your booking or cancel it for free, then please contact the Contact Centre. Please have your booking number ready.