Complaints procedure

Are you not completely satisfied about the care and effort of Landal GreenParks during your holiday? Then you can choose to file a complaint. To provide you the best service as possible, we ask you to follow these complaints procedure.

Despite the care taken and efforts made by Landal GreenParks you might feel you have a justified complaint in respect of your holiday accommodation. Any such complaint should, in the first instance, be lodged directly and on site with the management of the park on which you are staying. 

Should you feel that a complaint has not been dealt with satisfactorily, you may submit your complaint within one month after leaving our park in writing to:

Landal GreenParks B.V.
Guest Services Department
Postbus 175 2260 AD Leidschendam
The Netherlands

Or by e-mail to gastenservice@landal.com This stating your reservation number, name, address, te dates of your stay, the name of the park and the accommodation number.  The complaint shall then be handled with due care. 

Complaints are submitted within 14 days from the date of receipt. If a complaint needs a longer processing time, you will receive a reply within the period of 14 days, confirming receipt and indicating when you can expect a more detailed answer.

Should this also fail to lead to a satisfactory solution, you shall have up to three months after your departure from the park to submit your complaint to the Recreation Dispute Committee (Geschillencommissie Recreatie) in The Hague, The Netherlands, or to bring the complaint before the court of competent jurisdiction. The decision of this committee shall have the effect of a binding opinion.

You can also submit your complaint to the Disputes Commission via the European ODR platform.

For more information see our general conditions.