Parkinformation general
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Are the parks open?
The opening of parks might differ based on local corona measures. Please check the most up to date information in the FAQ category "Situation per country". The health of our guests and employees is of primary importance. We follow the guidelines of the local authorities in each country. This means that we will temporarily close the facilities in our parks if needed.
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Does the curfew measures also apply to your holiday parks?
Yes. The curfew measures implemented by the government will also apply in our park until April 28 at 4:30 am. Until this time we kindly ask you to take this into account and stay in your accommodation between 10:00 pm and 4:30 am. Have a great time together with a good film or fun game. You are allowed to go outside to walk the dog on a leash.
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Why do some parks close, and some parks stay open?
Each park is unique, the range of our facilities and the location differ per park. We therefore carefully weigh up the measures we take per country and per park. We follow local government restrictions per country. Therefore some parks might be closed (temporarily).
Change
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I want to change my travel dates. Is this possible?
If your scheduled arrival date is more than 28 days from today’s date, it is still possible for you to change your travel date. To do so, please get in touch with our Contact Centre at: +31-(0)70 300 35 06. We will be happy to provide you with further individual assistance. The rental fee of the booking will remain the same or will be increased. If the updated booking is more expensive, you will of course need to pay the difference.
If the booking has an arrival date less than 28 days from today, it is unfortunately not possible to change the travel dates.
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How can I change my booking and/or book additional packages?
Landal GreenParks is not obliged to accept any changes to the original agreement after it has been made. Landal GreenParks may at their discretion determine whether and to what extent any changes will be accepted. Changes to the arrival date and/or location are not permitted within 28 days of your arrival. In this case, a cancellation fee will be charged.
You can call the Contact Centre to add a package to your booking. You can obtain information about changing your booking from the Contact Centre via tel. +31-(0)70 300 35 06.
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My personal details on the booking are incorrect. How can I change them?
If the personal details in your booking are incorrect, please contact the Contact Centre via tel. +31-(0)70 300 35 06.
Cancellations
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I would like to cancel my booking. How can I do this?
This is easy to do via your MijnLandal account. Log in and click on the booking you wish to cancel; after that, the process will be self-explanatory. Depending on the arrival date and when the booking is made, we may charge you a fee for cancellations. For cancellations made up to 28 days before the arrival date, the fee is 30% of the total travel sum. If your scheduled arrival date is within the next 28 days, you must pay 100% of the total travel sum. If you booked your stay 14 days ago or less, and the arrival date is more than 28 days in the future, you will pay no cancellation fee.
Important: When you cancel a booking, this is not the same as requesting a leisure voucher. If you have booked a stay at a moment when the park in question is closed, you are entitled to receive a leisure voucher. This will require no action on your part: we will automatically email you the leisure voucher.
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How much of my travel sum will I get back if I cancel now?
If the arrival date is more than 28 days away at the time of cancellation, you are entitled to a full or partial refund. The percentage of the travel sum that you get back is determined based on how many days ago you booked. For instance:
- If you cancel within 14 days of booking your stay, you will be refunded 100% of the travel sum.
- If you cancel more than 14 days after booking your stay, you will be refunded 70% of the travel sum.
When you cancel a booking with a scheduled arrival date less than 28 days away, you are unfortunately not entitled to a refund. In such cases, you will pay 100% of the travel sum.
Temporary terms & conditions
For a limited time, special temporary terms apply to our parks in Germany*, Austria, Czech Republic, Switzerland, Denmark and Hungary. When you make a reservation for a stay at these parks in the period between 1 July and 31 August 2021, you can cancel until 28 days before arrival and receive a full refund.
* with the exception of Marissa holiday park, which is subject to Novasol’s booking terms and conditions.
This will apply when:
• the park is closed;
• the border is closed;
• a negative travel advice is in effect;
• quarantine is required upon arrival/return from holiday, in combination with a negative travel advisory;
• the above is communicated on the official government website of the destination country or the country from which you depart;
• the rental fee is at least €139.
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What happens if I cancel a booking with a scheduled arrival date less than 28 days from today?
In that case, unfortunately, you will not be entitled to a refund and must pay 100% of the travel sum. If you are unsure about the date(s) on which you scheduled your stay, you can change the date(s) until 28 days before your arrival. Be sure to do this in a timely fashion so that it will be possible. You can change a booking until 28 days before arrival. To do so, please contact our Contact Centre.
Temporary terms & conditions
For a limited time, special temporary terms apply to our parks in Germany*, Austria, Czech Republic, Switzerland and Hungary. When you make a reservation for a stay at these parks in the period between 1 July and 31 August 2021, you can cancel until 28 days before arrival and receive a full refund.
* with the exception of Marissa holiday park, which is subject to Novasol’s booking terms and conditions.
This will apply when:
• the park is closed;
• the border is closed;
• a negative travel advice is in effect;
• quarantine is required upon arrival/return from holiday, in combination with a negative travel advisory;
• the above is communicated on the official government website of the destination country or the country from which you depart;
• the rental fee is at least €139.
Discover our facilities
Our accommodations
Welcome to Landal Vierwaldstättersee
Landal Vierwaldstättersee is located in Central Switzerland on the stunning Lake Lucerne. In the winter, the location is especially important. Morschach-Stoos ski area has more than 35 km of ski slopes, 9 ski lifts and 41 km of cross-country ski routes. It is an ideal winter sports area for beginners and families with children. Are you an advanced skier or snowboarder? After a short drive by car, you will arrive at the legendary pistes of Hoch-Ybrig and the Mythen region ski area.
Hazard the cold for a healthy hike, romantic ride in a horse-drawn sleigh or the magical torch-lit hike. Afterwards, warm up wonderfully in the stunning thermal bath complex at the park. After a day in the snow, relax completely in the wellness centre. Here, you will find steam, salt and hot water pools, a large sauna area and a wellness and spa oasis. Treat yourself to a massage, packing therapy, body therapy or beauty treatment.