Contact and questions

Would you like to get advice or find more forcast to book your ski holiday? Or do you need help making a reservation? The staff at our Contact Centre will be glad to help. If you have any other questions, please contact them. We already put the most frequently asked questions on a list so you can see it already.

Contact

For more information and reservations, you can get in touch with the Contact Centre on:

 +31-(0)70 300 35 06

Contact Centre opening hours
Monday to Friday from 9:00 AM - 9:00 PM 
Saturday, Sunday, and public holidays from 10:00 AM - 3:00 PM

Contact Centre adjusted opening hours*
February 2017: Saterday and Sunday from 10:00 AM - 5:00 PM

*The adjusted opening hours only apply for the weekends of February 2017. For working days and holidays apply the regular opening hours.

      

Park contact information
The address and the route information for each park is shown under 'Practical info' in the menu.
View all parks on a list

Contact information - offices

  • Leidschendam Head Office
Dr. van der Stamstraat 4 
2265 BC Leidschendam 
The Netherlands
+31 (0)70 300 35 35
(not for buying, sales, information, or reservations) 

1. What are the arrival times and how long can you stay?

You can stay at Landal Ski Life for the following durations: a weekend stay, a midweek stay and a week stay.  It is also possible to stay for 1,5 weeks or 2 weeks at Landal Ski Life. 

The arrivals depend on the opening hours of the reception and differ per park and per period.

2. What does a ski pass cost?

For each ski area are different prices for a ski pass, depending on the number of days you want to have access to the ski area.

3. Am I obliged to hire bed linen during my stay?

It is compulsory to hire bed linen at Landal GreenParks. This costs € 7,95 p.p. per stay and if relevant € 6,75 p.p. for bed linen for each cot per stay. If a cot is not included as standard in the chalet, you will be charged extra rent for the cot. The prices shown in the price calculation and bed linen will be calculated automatically so you do not do this yourself.
View the general conditions

4. Will there be asked for a deposit at the parks on arrival?

The park is entitled to ask for a deposit of up to € 700. In most cases you will be informed about this by the park. This is also included in the General Conditions. If you need to know in advance whether a deposit is required, we advise you to contact the park reception.

5. Can I hire ski equipment in advance at the winter sports parks?

You can hire your skis, cross country skis and snowboards via Landal Ski Life at a special rate. If you specify this when you make your booking, you will receive a 5% discount. So if you want to be guaranteed of cheaper ski lessons and the ski equipment you require, you should book this before you set out. 
More about ski rental and ski lessons

6. Can I pay with my credit card at the parks?

At the receptions and in the restaurants you can pay with your bank card of giro card. We also accept American Express, VISA and Mastercard.

7. I haven't received a booking confirmation yet. What should I do?

When we process your booking, we send you a booking confirmation and an invoice by e-mail within 3 days after the booking is made. Please contact our Contact Centre at above contact details if you didn't receive a booking confirmation after 3 days.

8. Do the ski areas have a high probability of snow?

We have made an overview of the ski areas, their altitude and snow cannon coverage for you.
View the snow cannon coverage

9. From which age are children allowed to have ski lessons?

Children can have ski lessons in the surroundings of all the parks. The minimum age for ski lessons is 3 years.

10. Do the winter sports parks provide ski lessons?

You can have ski lessons at all the winter sports parks in Austria, Switzerland and the Czech Republic. You can book in advance via Landal Ski Life for all the parks, except Landal Vierwaldstättersee. If you book your ski lessons in advance, you will receive a 5% discount.